If something has gone wrong, or you simply need a hand with your account, we want to hear from you. The contact details for reaching our support team are listed on this page — use whichever channel suits you best, and a member of the team will pick up your message and work through it with you directly.

What our team can help with

The people who handle your enquiries are authorised to deal with the full range of account matters: deposit and withdrawal queries, bonus eligibility, verification documents, technical issues with games, and general account access. You do not need to escalate a routine question — whoever picks it up has the authority to resolve it.

To avoid a back-and-forth, it helps to include a few things when you write to us: your registered username or email address, a clear description of what happened, the date and time if it is relevant, and — for payment queries — the transaction reference. With those details in hand, we can usually give you a complete answer in a single reply rather than asking follow-up questions.

Responsible gambling requests

If you are writing to us about a deposit limit, a cooling-off period, or self-exclusion, we treat those messages with priority. We will not ask you to justify the request or wait through a standard queue. Once we receive your message, the relevant restriction will be applied to your account as promptly as possible, and we will confirm it in writing. If you are self-excluding, that instruction is permanent and cannot be reversed by a later request from you — we take that seriously.

On the subject of security: we will never ask you to share your password, your full card number, or any one-time code sent to your phone or email. If you receive a message claiming to be from us that asks for any of those things, do not respond to it — contact us through the channels on this page instead so we can look into it.

If your concern is more serious and you feel it has not been resolved to your satisfaction, you can submit a formal complaint. A formal complaint is reviewed separately from standard support messages and is handled by a senior member of the team. If we are unable to reach a resolution that satisfies you, we will explain the next steps available to you, including any external dispute resolution routes open under our licence with the Anjouan Gaming Authority.

We are here to sort things out, not to deflect them. Write to us, tell us what has happened, and we will do our best to give you a straight answer.